Redemption Processing Time Upon selecting a reward and redeeming loyalty points, customers acknowledge that there is a mandatory processing period. Please allow approximately ten (10) minutes for the system to verify and finalize the redemption before the reward can be applied to your bill or collected. We appreciate your patience as we ensure your points are processed securely.

Right to Cancel or Refuse The Wine Shop Penang reserves the absolute right to:

- Cancel, reverse, or refuse any redemption request at our sole discretion.

- Withhold rewards if we detect suspicious activity, technical errors, or violation of program rules.

- Cancel the associated order if the redemption cannot be fulfilled due to stock unavailability or system failure.

Final Decision All decisions made by The Wine Shop Penang regarding point redemption, wait times, and cancellations are final and binding. Points used for cancelled redemptions will be reinstated to the customer’s account, subject to verification.