Privacy Policy

At The Wine Shop Penang, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

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1. Information We Collect

We collect personal information that you provide to us when you:

• Make a purchase (e.g., name, email, delivery address, payment information).

• Subscribe to our newsletter or marketing communications.

• Contact us for support or inquiries.

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Additionally, we may collect technical data such as your IP address, browser type, and cookies to enhance your experience on our website.

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2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders.

• Communicate with you regarding your order status.

• Send promotional offers or newsletters (if you opt in).

• Improve our website and user experience.

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We may also use anonymized data for internal analysis or reporting purposes.

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3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers (e.g., payment processors, delivery partners) who assist us in fulfilling orders.

• Legal authorities, if required by law or in response to a lawful request.

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4. Cookies

We use cookies to enhance your browsing experience and track the usage of our website. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features on our website.

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5. Data Security

We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.

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6. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted.

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7. Your Rights

You have the right to:

• Access your personal information.

• Request corrections to your data.

• Request deletion of your data (subject to legal obligations).

• Opt-out of receiving promotional communications.

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8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the revised policy will take effect upon posting.

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Contact Information

If you have any questions about our Privacy Policy or how we handle your data, please contact us at:

• Email: junzhang@thewineshoppg.com.my

• Phone: +6011-2313 0468

• Address: 15 Lintang Burma 10250 Georgetown Penang

The Wine Shop Penang is committed to protecting your privacy, but we cannot guarantee that our security measures will prevent all forms of unauthorized access. By using our website, you acknowledge that you understand and agree to this limitation.

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• No Absolute Security: While we strive to protect your data, no method of transmission over the internet is 100% secure. We are not liable for any breaches that occur due to external factors beyond our control.

• Third-Party Websites: Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites.

• We collect and use your personal information to process orders and improve services.

• Your data is protected but may be shared with trusted partners like payment processors.

• You can opt out of marketing and request access, corrections, or deletion of your personal data.

• Cookies are used to enhance your browsing experience.

• We respect your privacy, but no security system is foolproof.