Terms & Conditions

Welcome to The Wine Shop Penang! These terms and conditions outline the rules and regulations for using our website and purchasing products from us. By accessing this website and placing an order, you agree to be bound by the following terms.

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1. Acceptance of Terms

By using our website and purchasing our products, you agree to these terms and conditions. If you do not agree, please refrain from using our services.

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2. Eligibility

You must be at least 21 years old to purchase alcoholic beverages from The Wine Shop Penang. By placing an order, you confirm that you and the recipient of the order meet this legal requirement.

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3. Ordering Process

• All orders are subject to product availability.

• After placing an order, you will receive an email acknowledging receipt of your order. This does not confirm acceptance of your order; we reserve the right to decline or cancel an order for any reason.

• A sales representative will contact you to confirm stock availability before payment is processed.

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4. Payment

• Payment must be completed once stock availability is confirmed. We accept major credit cards, debit cards, and online banking.

• All prices are listed in Malaysian Ringgit (RM) and include applicable taxes.

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5. Delivery

• Delivery is free for all orders, even for a single bottle, within Malaysia.

• An optional insurance shipping fee is available at an additional cost.

• Delivery times are estimated at 3-5 working days but may vary depending on location.

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6. Cancellations and Returns

• Orders may be canceled within 24 hours of placement, provided the order has not yet been shipped.

• Returns are only accepted for defective or damaged items. You must notify us within 48 hours of receiving the product.

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7. Liability

We are not liable for any indirect or consequential losses related to the use of our website or products. The Wine Shop Penang is also not responsible for delays or failures due to circumstances beyond our control.

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8. Intellectual Property

All content on this website, including text, images, and graphics, is the property of The Wine Shop Penang and may not be used, copied, or distributed without our express permission.

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9. Privacy

We respect your privacy. Any personal information you provide during the ordering process will only be used for order fulfillment and communication regarding your purchase. Please see our Privacy Policy for more details.

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10. Governing Law

These terms are governed by the laws of Malaysia. Any disputes arising from the use of this website or the purchase of products will be handled in the courts of Malaysia.

The Wine Shop Penang provides the information on this website for general informational purposes only. While we strive to keep the content accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability, or availability of the information.

• No Liability for Errors or Omissions: We shall not be liable for any errors or omissions in the content, including but not limited to product descriptions and pricing.

• No Responsibility for Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or availability of those sites.

• Alcohol Consumption Disclaimer: By purchasing alcohol from The Wine Shop Penang, you confirm that you are of legal drinking age in Malaysia. Please consume alcohol responsibly. The Wine Shop Penang will not be held responsible for any consequences arising from the misuse or abuse of alcohol purchased from us.

• By using our website and purchasing from us, you agree to be bound by our terms and conditions.

• You must be of legal drinking age (21+) to make any alcohol-related purchases.

• We reserve the right to refuse service, modify terms, and cancel orders as needed.

• Delivery is free, but insurance is optional for an additional fee.

• Cancellations and returns are only accepted within certain timeframes.