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Terms and Conditions


Welcome to The Wine Shop website! By using our website, you agree to these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.


Payment and Delivery

Payment for orders must be made in full at the time of ordering. We accept payment by credit card or debit card. Once payment has been received, we will begin processing your order. Please note that there is a 3-day processing time for orders to prepare stock. This is because we want to ensure that your order is carefully packed and shipped to you in the best possible condition. Our team takes great care in preparing your order, and we want to make sure that you receive it in perfect condition.


Shipping and Handling

We offer shipping to most locations within Malaysia. Shipping fees are calculated based on the weight of the order and the shipping address. We use a third-party shipping provider to deliver your order. Once your order has been shipped, we will provide you with a tracking number so that you can track your shipment. Our shipping provider is carefully selected to ensure your order is delivered on time and in good condition.

Returns and Refunds

We understand that there may be times when our customers are not completely satisfied with their orders. In such cases, we kindly ask that you review our Return Policy to ensure that you are aware of all the details about returning your order. Our goal is to make the process as simple and hassle-free as possible while ensuring that our customers are satisfied with their shopping experience. We believe that our Return Policy is fair and transparent, and we strive to make every customer happy with their purchase. If you have any questions or concerns about our Return Policy, please do not hesitate to contact our customer service team, who will be happy to assist you in any way they can.



Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of The Wine Shop and is protected by international copyright laws. You may not reproduce, distribute, or otherwise use any content from our website without our express written permission. We take our intellectual property rights seriously and will take legal action against any infringement.

Limitation of Liability

In no event shall The Wine Shop or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products or services offered on our website, even if we have been advised of the possibility of such damages. However, we want to assure you that we take every precaution to ensure that our products and services are of the highest quality and that your experience with our website is positive and enjoyable.


Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at or contact us at our website We are always happy to hear from our customers and will do everything we can to address your concerns and answer your questions.

The Wine Shop

Wholly Owned By Giant Estates Sdn. Bhd.

Company No. 199601024785 (397137-V)

Telephone No.

+604-226 1824


+604-228 5262


The Wine Shop

Wholly Owned By Giant Estates Sdn. Bhd.

Company No. 199601024785 (397137-V)

The Wine Shop (Pulau Tikus)

11A & 15, Lintang Burmah,

10250 Penang, Malaysia

Tel : +604-226 1824


The Wine Shop (Bayan Lepas)

60G & 62G, Persiaran Mahsuri 2,

11950 Penang, Malaysia

Tel : +604-611 1885

The Wine Shop (Tanjung Bungah)

1K, Sungai Kelian, Tanjung Bungah,

11200 Penang, Malaysia

Tel : +604-890 2227

The Wine Shop Signature (Tanjung Bungah)

1l, Jalan Sungai Kelian

11200 Tanjung Bungah,

Penang, Malaysia

Tel : +6016-323 2985

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